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Privacy Policy

Last Updated: 04/03/2026

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​National Park Adventure Tours Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website (https://www.nationalparkadventuretours.co.uk/) or book our services through third-party platforms.

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1. Important Information and Who We Are

 

National Park Adventure Tours Ltd is the data controller responsible for your personal data.

  • Company Name: National Park Adventure Tours Ltd

  • Company Number: 16976365

  • Registered Office: Martland Mill, Mart Lane, Burscough, Lancashire, L40 0SD

  • Contact Email: info@nationalparkadventuretours.co.uk

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2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Name, username, or similar identifier.

  • Contact Data: Email address, telephone numbers, and billing address.

  • Financial Data: Payment card details (processed securely via third-party providers like Stripe or GetYourGuide; we do not store full card details).

  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data: IP address, browser type and version, time zone setting, and location.

  • Special Category Data: With your explicit consent, we may collect information regarding medical conditions or dietary requirements to ensure your safety during our tours.

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3. How We Collect Your Data

  • Direct Interactions: You may give us your data by filling in forms on our website or by corresponding with us by post, phone, or email.

  • Third Parties: We receive personal data about you when you book our tours through "GetYourGuide" or other online travel agencies (OTAs). These platforms share your booking details with us so we can fulfill your tour.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns using cookies.

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4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use your data:

  • To register you as a new customer and process your booking.

  • To manage our relationship with you (e.g., sending tour reminders or asking for a review).

  • To ensure your safety during tours (e.g., health/accessibility requirements).

  • To improve our website, services, and marketing.

  • To comply with a legal or regulatory obligation.

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5. Disclosures of Your Personal Data

We may share your personal data with:

  • Service Providers: Who provide IT, system administration, and payment processing services.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.

  • GetYourGuide / Distribution Partners: We communicate back to GetYourGuide regarding your booking status, attendance, and any issues to ensure the platform functions correctly.

  • HM Revenue & Customs: Regulators and other authorities who require reporting of processing activities in certain circumstances.

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6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

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7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax purposes).

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8. Your Legal Rights
Under UK data protection laws, you have rights including:

  • Access: Request a copy of your personal data.

  • Correction: Request correction of inaccurate data.

  • Erasure: Request deletion of your data where there is no good reason for us continuing to process it.

  • Object/Restrict: Object to processing of your data or request restriction.

  • Withdraw Consent: Where we rely on consent (e.g., marketing), you can withdraw it at any time.

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If you wish to exercise any of these rights, please contact us.

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9. Third-Party Links
Our website may include links to third-party websites (like GetYourGuide). Clicking those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements.

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10. Cookies
You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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11. Contacting the Regulator
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

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